FAQ

 

What is your shipping policy?

Shipping is applied at checkout - we apply a flat rate of $15 to orders.

This helps to cover the ice pack, insulation bag and express postage to your location.

Depending on your location, we may use a range of courier services including hand delivery, couriers and Auspost Express.

Please advise in order comments if you have any special requests with shipping and we'll do our best to make it work.

What’s the deal with temperature sensitive ferments?

We strongly recommend ordering your Condimental box to a daytime address with somebody there to receive and place ferments in a fridge immediately.

It's important you place any fermented products into the fridge as soon as possible once they've arrived. Our pouches are designed to stay cool for approximately 48 hours but may be affected by heat fluctuations in transit.

Can I order individual items?

At this stage, no. Boxes are offered as gift sets only, as I only order 100 jars of each item per batch.

What are the health benefits or risks in these products?

Condimental provides absolutely no advice or suggestions on health-related claims and strongly recommends anyone with allergies or intolerances to check directly with the manufacturer if any clarification is required.

Any other questions?

Please don’t hesitate to email cameron@condimental.com.au or phone on 0433 075 815.